Question 1

My lh surge is 1.3 but shows high and not peak. Anyone faced the same?

Accepted Answer

Dear bharath,

Thanks for your questions.

Please kindly note that our App will mark the peak until the latest T/C ratio is lower than the last ratio which is highest in the same cycle.

Therefore, I'd recommend you to keep testing and the peak should show up soon.

I hope this helps and if you have any concerns about our App, please feel free to send feedback through the Support tab in our App or contact our customer service team via Amazon message, or by calling our toll-free at 1.855.822.6999 Mon-Fri 9 am - 5 pm CST.

Best regards,

Marissa
Customer Service Team
Easy Healthcare Corporation

Question 2

Regular cycle of 28 days. and i'm getting t/c ratio 0.doing everything by d book. where m i wrong? plzhelp!!

Accepted Answer

Thank you for asking Amazon Customer. The Premom app will tell you the ratio as a high, peak, and ovulation day once it reaches above a certain number. The tests are negative and very faint, then it may read it as a 0. You can edit the test and realign for a ratio amount, but it would still be a negative or low reading. Test between 10 am -8 pm, reduce liquids a couple of hours before testing, and log results at 5 minutes. Reach out via the support tab in the Premom app for detailed assistance. Message within Amazon or call toll-free for additional support.

Warm Regards,

Laura 
Customer Service Team
Easy Healthcare Corporation
1.855.822.6999 M-F 9am-5pm CST

Question 3

Haven’t had my period for 8 years how can I track last period?

Accepted Answer

Dear Amazon Customer,

Thanks for your question.

Please note our app can't make any prediction without recent menstruation. In your case, I'd recommend you consult your physician why your period is not coming. Your physician might give you some medicines to adjust your period and when your period becomes regular, you can start to use LH strip to predict your ovulation.

I hope this helps and if you have any concerns, feel free to contact our customer service team via Amazon message, or by calling our toll-free at 1.855.822.6999 Mon-Fri 9 am - 5 pm CST.

Best regards,

Marissa
Customer Service Team
Easy Healthcare Corporation

Question 4

Is the BBT 1/100 of a degree?

Accepted Answer

Yes, the Easy@Home basal thermometer has high sensitivity to 1/100th degree. It only takes about 60 seconds for result. Easily recall your last measured temperature in memory. Choose between Fahrenheit and Celsius. To learn more, please send a message to us via Amazon.

Warm Regards,

Laura
Easy Healthcare Corporation
Customer Service Team

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